Refund Policy

Full refund within 30 days

We offer a full refund for any paid purchase made on POW if you request it within 30 days of the purchase date. This applies to one-time purchases(in the event this becomes a pricing plan) and subscription sign-ups (monthly or annual) for the same plan purchased by the same account.

How to request a refund

1. Log in to your POW account and go to the Billing section, or contact our support team at contact@mypow.app.
2. Include your account email, transaction reference, and a short reason for the request.
3. We will respond within 5 business days and process any approved refund within 7–14 business days depending on your payment provider.

Limitations & conditions

• Refunds must be requested within 30 days of the original purchase date. Requests after 30 days are evaluated on a case-by-case basis but are not guaranteed.
• Refunds only apply to the amount paid for the subscription or plan. Fees charged by payment processors (if any) may not be refundable and depend on the processor.
• If you purchased additional products or third-party services through POW (for example, premium templates sold by third parties), refunds for those items may be subject to the third party's policies.
• Abuse of the refund policy (repeated purchases and refunds to avoid payment) may result in account suspension and denial of future refunds.

Prorated refunds and cancellations

If you cancel a recurring subscription, you will retain access to the paid features until the end of the current billing period. Prorated refunds for mid-period cancellations are handled per the payment provider and the specific plan terms; our 30-day full refund window still applies from the purchase date.

Contact

If you have questions about refunds, contact contact@mypow.app or use the support link in your dashboard.